Commitment to Quality

From the Customer Service team, Account Managers to Order Entry staff we ensure customer requirements are clearly articulated.

Alfie Karmal - President

Our President personally reviews each instance of Corrective Action and does not hesitate to contact customers with concerns regarding quality or performance.

Tom Little - V.P. of Operations

Our V.P. of Operations serves directly as our Quality Manager, and reports to the Executive team on a monthly basis regarding error rates and corrective actions.

We control quality of the printed product at the operator level, with an emphasis on ownership at each step in the production process. We have a practice of ongoing training and continuous improvement.

We strive for near perfection with the goal of achieving Six Sigma performance – a formidable challenge in printing where so many processes are involved in a typical order. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications.

Westkey's error rate and frequency of Corrective Action events are among the lowest in the industry.