From the Customer Service team, Account Managers to Order Entry staff we ensure customer requirements are clearly articulated.
Our President personally reviews each instance of Corrective Action and does not hesitate to contact customers with concerns regarding quality or performance.
Our V.P. of Operations serves directly as our Quality Manager, and reports to the Executive team on a monthly basis regarding error rates and corrective actions.
We strive for near perfection with the goal of achieving Six Sigma performance – a formidable challenge in printing where so many processes are involved in a typical order. To achieve Six Sigma, a process must not produce more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications.
